{"jobs":[{"id":9429,"problem":"aI-powered Digital Concierge for business travel ","company_name":"Grapevine","role_name":"Head of Product","description":"

About Grapevine

Grapevine is a Machine Learning platform that provides personalized content as a service (SaaS) to travel businesses. Our initial target market is the $1.4tn corporate travel industry, where Travel Management Companies (TMCs) currently lose 80% of hotel booking opportunities and capture little to no 'leisure’ spend. Our ML engine, Marvin uses data from TMCs and then retargets travellers with 'right time, right channel' personalized and bookable recommendations, via a very simple to integrate plug and play solution.

We are a B2B platform (SaaS) and we launched with our first client (a leading UK-based TMC) in Feb 21. We are now in the process of onboarding new clients and will soon roll out multiple in-trip products from airport parking, car hire, fast track security and lounge access to in-destination recommendations such as restaurants, live entertainment, activities and tours. Our goal is to drive $80bn+ in value to the TMC industry alone over the next 5 years.

About the role:

Our business model is essentially a revenue share on incremental bookings, so we will live and die by the quality of our product, recommendations engine and our ability to build trust with business travellers. We’re in the middle of a funding round and with the first capital secured we are in the process of growing the team across data science, engineering and now product.

Key Responsibilities:

Develop a deep understanding of the customer & customer journeys (personas, behaviours etc)
Define and execute product roadmap to drive more value to our customers and deliver features that our users will love
Identify and prioritise commercial opportunities
Build analytics systems, capture customer data (quant/qual), distil and recommend strategies for improvement.
Build (no/low code) tests, prototypes etc. to validate assumptions before we build
Write user stories that clearly articulate features and their goals.
Define metrics for success and failure.
Hypothesis led A/B testing and fine-tuning to improve engagement rates and conversions.
Research APIs and data sources that can help us deliver a best in class product
Research tech solutions (AI/ML) that can help optimise outcomes
Provide user/client/industry insights and trends to all stakeholders, including clients (dashboards etc.)
Input into the strategic direction of the business including new revenue channels
Continual research and implementation of best practices

Qualifications:

You have a technical background or have good technical know-how.
Minimum 4+ years experience in product management delivering successful and innovative products
You have prior startup experience
You are experienced in B2B and SaaS, ideally also B2C.
Experience in product marketing/growth hacking
Experience leading and working with tech teams
You are passionate about customers and solving real-world pain points
You are able to identify commercial opportunities
A strong product instinct and data-driven approach to user research and competitive analysis
Demonstrable experience with data & analytics - Mixpanel, Fullstory, Hotjar, Mysql etc.
Focused on building a business, not just features
Experience shipping features across various platforms and technologies
Fast iteration of product features; implement processes to build, measure, learn
A leader with excellent communication skills and ability to clearly articulate vision (verbally and visually)
You live to simplify complex problems, build amazing experiences and grow your product.
Ability to adapt to different personalities and judge when to listen, build consensus and weigh trade-offs
A self-motivated team player who enjoys working in a small, high growth, and fast-paced environment
You approach each challenge with a lean, growth hacker mindset
Up to date with best practice and proactive with emerging technologies/ market trends

Preferred:

Technical background with entrepreneurial experience(e.gCS, startup founder, MBA ... )
Experience in Travel
Experience with AI/ML
Experience with Gamification / Rewards
Comfortable with and experience across both B2B and B2C environments
An interest in customer psychology

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About Grapevine

Grapevine is an AI-powered digital concierge that provides travellers with personalised and bookable recommendations on where to stay, how to get there and what to in-destination. Our route to market is via travel management companies (TMCs) - the gatekeeper to the $1.4tn business travel industry - who currently leak up to 80% of revenues to off-platform sources. Having been in stealth for the past 6 months, we’re now gearing up for a Q4 launch with a Top 15 UK based TMC, before rolling out the product to multiple clients in the new year.

As we enter a new phase of growth, we are recruiting a lead engineer (full-stack, front-end focused) to help drive the product delivery and growth of our B2B2C platform.

Key responsibilities

Day to day responsibility for delivery of the front-end
Lead site architecture and development strategy
Review of workflows, troubleshooting, problem-solving and ideation
Rolling up the sleeves to get the job done - we’re a small team so it will be all hands on deck!

Key requirements

Our growing platform is based on Ruby, GraphQL, node.js and Vue.js running on Heroku and AWS. The role will require a candidate with:

A strong engineering background (4+ yrs) full-stack exposure preferred
Front-end specialist - ideally vue.js however expertise in other javascript frameworks and proven ability to adapt is as valuable
Good working knowledge of backend architecture - including Ruby, GraphQL and frameworks like node.js
A keen interest in, or prior experience with machine learning and are looking for a way to continue to grow that skill set by getting your hands dirty

About you

You are a leader with technical vision and a desire to contribute to overall product direction
You are grounded in solid engineering practices; able to define what good looks like and to help lay the groundwork for a team to grow and scale
You’ve shown that you can lead a platform forwards and you have a desire to do that with high levels of autonomy
You’re highly curious about your users’ pain points
You’re ready for the challenge that working for an early-stage startup will bring
You’re always learning
You delight in problem-solving, recognising that different problems require different approaches
We don’t have all the answers, but you’re happy working with a small team to figure it out!

What you’ll get from us

An opportunity to build an exciting platform from the ground up
A lean organisation working towards a common goal, designed to champion good ideas.
Location flexibility - London HQ but able to work from anywhere - we have a large amount of trust, lots of flexibility and global ambitions.
A great culture - as a team of people who love to travel, we know that we are stronger in our diversity. Grapevine is committed to building a diverse environment and is proud to be an equal opportunity employer. We plan to have fun along the way!

Remuneration

Whilst remuneration is slightly below market rates prior to our seed fundraise, the salary will be normalised post raise. A generous equity package is also on offer.

","featured":false,"featured_comment":null,"published_at":"2020-09-09T09:52:51.442+01:00","slug":"senior-engineer-at-grapevine","rough_location":"London","hidden":false,"company_id":2139,"price":"99.0","expires_at":"2020-11-04T00:00:00.000+00:00","company_logo":"https://www.filepicker.io/api/file/4wYo4mYTAi3bMXgL4NOe","wwr_id":null,"application_url":"","descriptive_time":"9 months"},{"id":8079,"problem":"personalised content as a service in travel","company_name":"Grapevine","role_name":"Head of Product","description":"

**About Grapevine:**

Grapevine is a Machine Learning platform that provides personalized content as a service (SaaS) to travel businesses. Our initial target market is the $1.4tn corporate travel industry, where Travel Management Companies (TMCs) currently lose 80% of hotel booking opportunities and capture little to no 'in-destination wallet'. Our ML engine, Marvin helps businesses retarget users with 'right time, right channel' personalized and bookable recommendations, via a very simple to integrate plug and play solution. Our goal is to drive $80bn+ in value to the TMC industry alone over the next 5 years.

**About the position: **

Having signed HOT with a Top 15 UK based TMC and raised a bridge financing round which takes our runway to the end of the year, we are now in the process of raising a seed investment round, closing in Sept 20. As we enter a new phase of growth, we are looking to recruit our first product manager to lead the product delivery and growth for our B2B2C platform.

**Key Responsibilities:**

* Develop a deep understanding of the customer & customer journeys (personas, behaviours etc)

* Define and execute product roadmap to drive more value to our customers and deliver features that our users will love

* Build analytics systems, capture customer data (quant/qual), distil and recommend strategies for improvement.

* Build (no/low code) tests, prototypes etc. to validate assumptions before we build

* Write user stories that clearly articulate features and their goals.

* Define metrics for success and failure.

* Hypothesis led A/B testing and fine-tuning to improve engagement rates and conversions.

* Research APIs and data sources that can help us deliver a best in class product

* Research tech solutions (AI/ML) that can help optimise outcomes

* Provide user/client/industry insights and trends to all stakeholders, including clients (dashboards etc)

* Input into the strategic direction of the business including new revenue channels

* Continual research and implementation of best practices

**Who we are looking for:**

* You have prior startup experience

* You are experienced in B2B and SaaS, ideally also B2C.

* Experience in product marketing/growth hacking

* You are passionate about customers and solving real-world pain points

* A strong product instinct and data-driven approach to user research and competitive analysis

* Demonstrable experience with data & analytics - Mixpanel, Fullstory, Hotjar, Mysql etc

* Focused on building a business, not just features

* Experience shipping features across various platforms and technologies

* Fast iteration of product features; implement processes to build, measure, learn

* A leader with excellent communication skills and ability to clearly articulate vision (verbally and visually)

* Minimum 3+ years experience in product management delivering successful and innovative products

* You live to simplify complex problems, build amazing experiences and grow your product.

* Ability to adapt to different personalities and judge when to listen, build consensus and weigh trade-offs

* A self-motivated team player who enjoys working in a small, high growth, and fast-paced environment

* You approach each challenge with a lean, growth hacker mindset

* Up to date with best practice and proactive with emerging technologies/ market trends

**Preferred:**

* Technical background with entrepreneurial experience (e.g CS, startup founder, MBA ... )

* Experience in Travel

* Experience with AI/ML

* Experience with Gamification / Rewards

* Comfortable with and experience across both B2B and B2C environments

* Experience leading and working with tech teams

* A commercial outlook

* An interest in customer psychologythis text…

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Grapevine

Jobs Posted: 3