Community manager


London | Full-Time

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We’re unrd and we tell immersive stories that utilise the full potential of your smartphone – all in real-time. Our mission is to create the world's leading mobile-first entertainment brand.After launching our first product Last Seen Online (www.unrd.co/lastseenonline), we’re now in the process of launching a platform for immersive fiction.

As a result, we need someone to help us make sure every customer has an amazing experience with unrd. You’ll be managing customer comments, running our social channels, and doing outreach to the online communities our customers hang out in.

Who we’re looking for...

We’re looking for a social community manager who knows what’s going on with the social channels, they’re users of Instagram, Facebook and know the best ways to engage people on SnapChat - be that with a dog filter or by creating a story through a series of snaps. You’ll be attuned with what content a female audience will fall in love with on these channels.

You’ll also be able to put a smile on customers faces by quickly and efficiently getting to the bottom of their issues. It also helps if you have a keen interest in storytelling and tech, especially crime, mystery & romance.

Beyond this:

  • Able to balance multiple customer demands at once and not get stressed

  • Be able to liaise with tech teams to get to a solution where needed

  • Be able to use Facebook, Twitter & Instagram to a high degree with little hand holding

  • Have a way with words to make customers feel special

  • Able to craft copy that engages users and entices them to download our app

  • You’ll have at least 12-18 months experience as a social community manager

  • You might have previously had experience in a social agency or another startup as a social community manager

  • You thrive in a fast paced environment that isn’t overly structured

  • Be happy to pick up important customer demands and monitor social channels out of work hours

  • Experience in Photoshop is a plus

  • Experience with Freshdesk/Zendesk is a plus

  • Experience using Tweetdeck or similar is a plus

  • Experience using Slack is a plus

What we offer…

We’re fresh out the of the stable, so you’ll be working on an exciting young startup that’s disrupting the entertainment business. We offer:

  • The opportunity to grow your role as the business grows.

  • A relaxed environment to work in - we’re in the middle of East London, Old Street.

  • Lots of autonomy - you can influence the social content plan and build the response program for customers.

  • A competitive salary - £20-22k p/a.

  • 25 days holidays, plus your birthday off.

  • Flexible working - we’re open to you to working a mixture of on-site and off-site, as long as you’re on top of stuff and we’re producing amazing stories.

  • ….And we finish at 3pm on Friday’s, unless something’s on fire!

To apply for the role, please reply to this post with your CV and links to your 5 best performing pieces of social content.

Salary range £20,000 — 22,000