CRM Executive


London | Full-Time

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We are Zappar, an AR platform and creative studio rolled into one. It's our mission to democratize AR & MR.

Our team have created groundbreaking experiences for the world's biggest brands - showcasing how

AR technology can transform packaging, illuminate events and elevate marketing campaigns with innovative, engaging content.

Our ZapWorks toolkit puts the power of AR in the hands of designers and developers, enabling them to push the boundaries of interactive creativity, both with and without code.

We are also the proud creators of ZapBox, the first affordable, mixed reality kit that allows developers and businesses to reimagine how they design, build and create 3D experiences.

What you’ll be doing:

As the CRM Executive, you’ll play a key part in the development and growth of Zappar’s AR content creation platform, ZapWorks.

Working across the marketing, product and business development teams, you’ll be instrumental in setting and owning Zappar’s global CRM strategy. Using your growth mindset you’ll identify and impact key metrics across the complete customer journey using our marketing automation platform, Intercom.

There is massive excitement around AR at the moment, reflected in our high volume of trialists signing up for our platform. You will be instrumental in driving activation to purchase, as well as retention and account expansion.

A few things about you:

  • Passionate about email marketing and effective communication
  • An entrepreneurial mindset and growth mentality
  • Appreciation for good marketing and copywriting
  • Data-informed - you’ll feel comfortable manipulating data in Excel
  • A good communicator capable of inspiring effective collaboration in an organization
  • Experience in a similar marketing role

These things would also be a bonus:

  • Experience working at a SaaS company
  • Experience in a tech-focused role
  • User-focused with experience improving and iterating on user journeys
  • Familiar with growth metrics: Key Performance Indicators (KPIs), Lifetime Value (LTV), conversion rate optimization (CRO) & churn

Other than the exciting work, any other pluses to working at Zappar?

Our Zappar family are based in a lovely (dog-friendly!) office in beautiful leafy Chiswick complete with shower facilities and bike storage and surrounded by some amazing shops, coffee shops and pubs. Every Friday, we have drinks and we also host a monthly Friday breakfast and a quarterly team lunch where we all get together for updates on the company performance. We truly are at the cutting edge of AR and have just been recognized as one of Fast Company’s ‘World’s Most Innovative Companies’.