Customer Experience Intern


Dunstable, near Luton | Internship

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The Role

As a Customer Operations Intern you will be part of our Customer Experience, Tracking and Operations Teams.

Each of you will be looking after our customers full journey, from answering customer queries to ensuring their delivery is a success, playing a key role in continuing to build a positive reputation for LOVESPACE. This role is ideal for someone with excellent interpersonal skills, precise attention to detail and who is always ready to go the extra mile to deliver the best possible experience.

It’s a great opportunity to gain valuable work experience.

Interested?! Please read to end of this advert before applying and make sure that you provide us with the information needed to assess your application.

  • Important details:

This is a paid Internship.
Start dates: From May through August.
Duration: 6 to 8 weeks.

  • The opportunity is just outside Luton (Dunstable), commutable from central London in 45mins - 1hr.

How to apply:
Please send your CV and Covering Letter indicating what makes you a great candidate for this Internship and your eligibility to work in the UK. In addition, please make sure to indicate when you would be able to start should you be successful through the selection process and how many weeks of this internship you can work.

Responsibilities would include:

-Liaise with our national network of fleet and storage providers to ensure smooth running of the service.
-Contributing to our conversion by answer queries and outlining the benefits of our service to potential customers.
-Helping to create an awesome digital and ‘on-the-doorstep’ service
-Assisting in improving the overall service by listening and acting upon customer feedback.
-Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
-Boosting LOVESPACE’s reputation through generating great reviews and referrals.
-Ensuring customer accounts are up to date and accurate.

What are we looking for?
The candidate will demonstrate and have the following attributes:
-Positive, confident & engaging individual who shows initiative and is confident in dealing with clients
-Fluent in English and Mandarin (not required) with excellent writing and communication skills, and an attention to detail
-Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.
-Flexibility to change working hours dependent on volume.

Who are we?
LOVESPACE is the UK’s first and largest storage by-the-box company.

We collect boxes or larger items from our customers’ doorsteps, store them in one of our secure storage facilities and return them to any UK address whenever needed – as soon as the next day. Customers manage their items online, taking photos and adding descriptions.

We’ve won multiple awards, including:

2014 – O2 smarta100 Awards – UK’s Most Innovative Business
2015 – UK Business Angels Association – High Growth Team of the Year
2016 – Startup Awards – Crowdfunded Business of the Year
2018 – Deloitte’s Fast50 – One of the top 50 fastest growing businesses in the UK

These were achieved thanks to our strong company culture, which makes LOVESPACE an inspiring place to work.

You'll be able to engage with the inspiring people who have driven LOVESPACE’s exponential growth on a daily basis.

Please note that due to the volume of applications we process on a daily basis we may only contact applicants that will be progressed through the selection process.

Thank you for taking the time to read this advert!