Customer Happiness Manager

RideTo

London | Full-Time

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Customer Happiness Manager is an integral part of the team, overseeing some of the most important processes in the interaction with rider customers and partner schools.

Candidates should be excellent at planning, resourcing, and managing any number of concurrent projects, with responsibility increasing rapidly as competency and knowledge of RideTo's services and systems develop.

What we're looking for:

An organised approach with an insatiable appetite to keep learning and improving

An optimist with a warm, positive attitude who’s always willing to go the extra mile and put the customer first

You’ll be an expert in what we do and have thorough understanding of the industry

A strong interest in the motorcycle industry, the startup scene and emerging tech trends

Hit agreed targets & objectives to ensure the business continues to grow and hits key milestones

Represent the company values and culture and be an ambassador of RideTo and our mission

Responsibilities:

Customer relationship management and operations: Take a key role in running the day to day operations of the business, liaising with partner schools, customers and the team, continuing to improve and automise operational processes in the business and product.

Customer insight and analysis, constantly striving to tailor our product, brand and marketing to customer insights you develop.

Product - driving your own insight and knowledge into building a customer centric business

Anything else within the company which takes your fancy, from design work, to social media, blogging, accounting and coding- the joy of working in a growing team is you can make best use of all your talents!

Generally rolling up the sleeves and playing an integral part of a small but ambitious and hardworking team

Why it will be awesome:

You’ll be responsible for a huge part of the RideTo brand, marketing, voice and growth, you'll be the face of RideTo to our 1,000 monthly customers

We’ll ensure you’re not only growing your operation and marketing skills but fully understand the mechanics of a fast growth startup, product and team

We’re backed by one of the most successful entrepreneurs in the UK and growing 600% a year

You’ll get a CBT licence on the company and can ride our bikes when you like

RideTo Stash, Merch and events and ride outs

Friday beers, random fun events

Awesome bright and airy Brixton office and fun, passionate team


Salary range £22,000 — 28,000