Customer Success for Software Company

Breadwinner Integrations

New York, EST | Contract

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Energetic SaaS company looking for a full-time Customer Success Representative for a Software Company.

To be considered, you must express your interest in Customer Success and note your Salesforce.com experience in your application.

Breadwinner is a SaaS startup that integrates Salesforce with financial software. In this role, you may occasionally meet with the management team based in the East Coast of the U.S. but you will mostly be working remotely, therefore access to reliable high speed internet is a must.

Working independently requires someone who is highly proactive, a self starter and a problem-solver. The role also requires someone who can wear different hats while keeping up with the pace of a tech company. As a software company, having the ability to learn technical skills is imperative. Prior experience or current user of Salesforce is essential and knowledge of invoicing and accounting is a major plus.

In this role, you will be responsible for:

Customer Success - First point of contact, researching clients, managing renewals, booking demo calls across multiple time zones, obtaining and managing customer feedback including reasons for churn.

Sales- Strong customer service skills who can build trust and relationships to join our close-knit team. The duties will include but not limited to: Dealing with inbound sales enquiries, lead follow-up and qualification, negotiating and closing, providing product information and advice as well as providing competitive quotations, illustrating the value of our solutions, arranging appointments for sales team, following up quotations.

Accounts - Overseeing upcoming renewals and invoicing for them, chasing outstanding invoices or failed credit cards.

Administration - Managing events, booking lunch & learns.

To be considered for the role, you’ll need:

  • To be able to pick up new technical skills

  • To have experience with Salesforce

  • To demonstrate initiative, enthusiasm, and the ability to multitask

  • Strong communication skills, to be highly organised and have great attention to detail

  • The ability to work independently and under pressure

  • Be a team player

Working hours: Full-time. Contractor. Flexible to meet customer needs. We work across multiple time zones.

Salary: From $28,000 annually; dependent on experience

Salary range £28,000 — 35,000