What You'll Do:
- Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy
- Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
- Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
- Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
- Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
- Drive increased engagement for new and existing customers
- Strategize and identify how the team can increase renewal rates
- Strategically expand our revenue in accounts through cross-sell and upsell
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
- Drive new business growth through greater advocacy and reference ability
- Bachelor’s degree
- 2+ years of experience managing accounts or owning a book of business required
- 3-5 years of relevant work experience in SaaS, Account Management or Strategy Consulting preferred
- Must be able to speak/write fluently in Italian and English
- Fluency in French a plus
- Excellent presentation, written, and oral communication skills
- Strong negotiation and sales skills
- Experience collaborating with cross-functional teams a plus
- Access to Market Weeks to see the product in action.
- Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris, and Philadelphia.
- Need a break? Generous “My Time” policy - We want you at your best!
- Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
- Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
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