Customer Success Manager

Sharesy

Remote (London) | Full-Time

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Role: Customer Success Manager

Location: London (we’re a remote team but regularly meet in North London)
Hours: Full time, flexible

Apply: Click here to complete our application form and attach your CV

Hi, we’re Sharesy!

Sharesy is a tech-for-good startup that places local community at the heart of everything we do. We’re on a mission to transform the way venues connect with their communities and hire their spaces. Our platform helps people find, book and engage with those local venues. Think Airbnb, but for hyperlocal event spaces.

We’ve just closed almost £1m investment funding to help us scale our platform across the UK. If you’re passionate about delivering new digital products, you love the buzz of a fast-paced startup and you want to make a real difference then we want to hear from you!

What we’re looking for

We are searching for a talented, ambitious Customer Success Manager to join our growing Commercial team. You will be happy working in a lightning fast, high-growth environment to support our venues and help solve problems in real time.

This is an amazing opportunity to work alongside our experienced team, with alumni from PlayStation, Moo.com, ScholarPack, The Key, Virgin and Deliveroo, to help deliver our ambitious growth plans and delight our venue partners.

You are:
  • A motivated self-starter who enjoys working in a fast paced environment

  • A team player who thrives working alongside a small, dedicated team

  • Passionate about using technology to make an impact on communities

  • Someone with excellent organisational and time management skills

  • Target driven with an interest in analysing, tracking and reporting results

You will:
  • Help our users to get the best out of our platform by communicating regularly with administrators and senior managers at our venues

  • Provide support to users in real-time via chat, remote sessions and over the phone

  • Deliver training on our platform and help our users to navigate the product

  • Work closely with our bookers to ensure they have an excellent experience if things go wrong

  • Proactively solve problems and work closely with our Product and Account Management teams to improve our systems and processes

  • Help to organise launch events, local meetups and webinars

  • Visit our venues to help with onboarding and space optimisation

  • Write, edit and proofread website copy

  • Strive to improve everything we do to deliver an industry leading experience

  • Be willing to muck in with all aspects of our business operations

You’ll have:
  • Exceptional written and verbal communications skills with a keen eye for detail

  • 2-3 years experience working in a customer facing role

  • Ideally you have worked in a fast paced SME or start-up environment before

  • A degree level qualification in a relevant subject

Why Sharesy?
  • A competitive salary depending on experience

  • After 12 months' service, every team member becomes a shareholder in the business

  • Generous annual leave

  • Flexible working from home policy

  • Regular team events and meet-ups

  • Pension plan

Process and timeline

We will review and interview on an ongoing basis.

Please note that due to a high number of applicants, we will not be able to provide individual feedback at the initial application stages of this process. Once you are at an advanced stage of this process (i.e. at video call and/or face to face interview) we will provide considered feedback to all.

Equal Opportunities

Sharesy is an equal opportunity employer and all applicants will be considered for employment regardless of ethnicity, religion, sexual orientation, gender identity or disability status.

If you want to apply click here to complete our application form.