Lead Service Designer

Adaptive Lab

design service London

Adaptive Lab is an ambitious product and service design company. We partner with bold leaders at world class companies to identify new, differentiated products and services, to transform their existing ones and to create what we call “Beta Businesses” while doing so.

If this vision excites you, you might be interested to know that we’re growing our Service Design practice. We’re hiring quite a number of folk into this team and we’re looking for driven and entrepreneurial individuals to join our insatiably curious family, develop our Service Design offer and lead on challenging and complex problems for our clients.

So you know a little more about the role, our Service Designers lead or are part of multidisciplinary teams of designers and technologists, and the project from research to delivery.

They abstract original insight, design, validate and sell compelling visions, and help deliver pragmatic roadmaps leading a team and client through the exciting journey.

  • User experience and design is at the heart of everything that you do
  • Innovation, digital transformation, customer experience, and/or digital product and service development
  • Experience doing this kind of work
  • Keenly interested in and knowledgeable about digital technology
  • Sketching and prototyping skills
  • Experience of Agile and Lean working
  • Experience of working closely with designers and technologists.

If this is the kind of gig and company you like the sound of we’d love to hear from you!


We value personal improvement and learning, offering money and the time to spend on books, training courses, conferences and classes. We also offer:

  • A competitive salary
  • Company healthcare and pension
  • A personal training budget
  • Cycle to work scheme
  • Childcare vouchers.