Operations Analyst


London | Full-Time

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We’re not exactly a bank. We’re not exactly a savings account. We’re not exactly a lender. But we do a bit of all of the above and more.

We can make you save better. We can make you borrow better. Think of us as your guardian [AI]ngel 😇

Our face is a fun and easy-to-use app with an active community supporting us as we grow. Behind the scenes, we plug into your bank account via OpenBanking APIs to make data-led decisions that automatically make good things happen for your money

It genuinely is a great time to join a Fintech company at the forefront of the Open Banking revolution.

You’ll be responsible for monitoring the product functionality, investigating bugs, working with CS team, setting up queries and ad hoc data analysis whilst working alongside the product, CS, marketing and engineering teams to make sure the users are getting the best experience possible.

As we grow, we will be adding more people to the team. This will allow the successful candidate to refine their role.

What you'll do

  • Determine areas of improvement within the app

  • Monitor functionality and third parties

  • Assist CS in providing the best customer support they can

  • Perform manual tasks to ensure functionality is working as required

  • Identifying, investigating and resolving client account discrepancies

What we’re really looking for

  • Microsoft Excel - Basic to Intermediate

  • Willingness to learn and drive efficiency

  • Numerate with an analytical mind and strong problem-solving skills

  • Attention to detail

  • Proactive with our core value “Make it Happen” in mind

  • Fast learning, with the ability to multitask and prioritise workload appropriately

  • Smart, with the ability to find solutions independently

  • Has worked in a tech environment before

Although we’re in the financial space, and with the scrutiny that comes with it, the current team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise you would have stopped reading by now, so let us be clear in what will make us want to work with you.

We want a real person, with cool interests, to join our work family. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.


  • £20,000 - £25,000 dependant on experience

  • Share option scheme. We recently secured £4m in Series A funding valuing the company at over £18m. All the team have share options in the company as we work together to achieve a company valuation in excess of £1bn.

  • 5% interest bonus on all Chip savings

  • Workplace pension scheme

  • Flexible working arrangements

  • Unlimited holiday (28 days contracted + bank holidays + Xmas to New year but policy not to count) ✈️

  • Free Classpass membership

  • Company laptop

  • Based in the heart of Shoreditch, Brick Lane and Spitalfields

  • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high growth fintech startup.

  • Monthly team lunches in a thriving food scene

Chip. We’re the future of saving. Why not join us? 🤔

Check out our Community Forum to see all the cool work that's going on behind the scenes

Salary range £20,000 — 25,000