Founded in October 2014, SAM Labs is an award-winning edtech startup in East London which aims to inspire every student to discover the fun in coding and creating.

SAM Labs combines apps, wireless hardware blocks and bespoke education content to teach students to unleash their creative potential. With SAM Labs, design anything from an energy efficient lighting grid for a ‘smart’ city to a solar-powered habitat for endangered species.

We are now looking for an Operations Executive to join our team. Reporting to the Head of Operations, you will be responsible for the daily running of the operations and being the main point of contact for any operational queries. You will be the right hand of the ops team and your organisational talent and energy will help the wider organisation thrive! A great opportunity for someone who wants to learn all aspects of the operations side of a business.

We move at high speed, and will provide you with immense opportunities for initiative, creativity and ownership. You will be part of a highly international team of motivated and talented people on a mission to be key players in the future of education.

Responsibilities:

  • You will be the point of contact for queries and issues in the ops team and resolving them in a timely efficient manner

  • Provide administrative assistance to HR, Sales, and Finance

  • Manage all SAM Labs inbound contacts via phone, email & live chat

  • Keep up to date with legal – GDPR / COPPA / student privacy shield – training people internally and making sure people are onboarding properly regarding the above

  • Assist with ensuring health and safety policies are met

You:

  • Have 1+ years experience in a similar role

  • Are degree qualified

  • Are highly organised and have the ability to work on multiple projects at once

  • Can work both independently and within a team to meet deadlines

  • Are flexible and ready to roll your sleeves up

  • Thrive in the dynamic environment of a startup

We work pretty hard and your thoughts and ideas are likely to be challenged by everyone in the team, including David in Sales, Michael in Software, Adam in Operations, and Catherine in Finance. At the same time, Wies will try to get people to do sports, Giulio will make sure you can have a go at board games and Liz will give us plenty of new music to listen to.

At SAM Labs we value optimism, collaboration, a sense of ownership, the ability to embrace ambiguity, talk-less-do-more attitude, learning from failure, and making the team successful. If you identify with our values and want to contribute to SAM Labs, we’d love to have you.


Salary range £25,000 — 27,000

Dependent on Experience