Product Designer

Appt-Health

London | Full-Time

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Are we looking for you?

Appt's small, dynamic team are looking for a product designer to help us use their skills and experience for good and help redesign the way that preventive healthcare is delivered in the NHS. We are looking for someone who can hit the ground running: you will be working to apply our technology and approach to the COVID-19 crisis, starting with the development of a tool that will help the general public to access a future COVID-19 vaccine.

Do you want to solve hard problems and have social impact?

Appt is a social impact business, that means we measure and value social impact as well as profits. For three years we have been working in some of the most deprived parts of East London to tackle health inequality (the idea that those from the lowest income backgrounds are most likely to suffer the negative effects of ill-health). We developed a prototype that makes it much, much easier for everyone to access the appointments that keep them healthy and free from long-term conditions.

We have, twice, been recognised by the UK government for our work and we have been funded by the UK's research and development investment arm, Innovate UK. After a successful project working on increasing the uptake of the cardiovascular-disease-preventing NHS Health Check, we are now looking to make it available across the country, while applying the same approach to other preventive healthcare programmes, including a COVID-19 vaccine programme.

Interested? What will you be doing?

The product designer at Appt is the person ultimately accountable for building products that meaningfully solve the problems that our users (practice staff and members of the public) are facing. As a key part of the cross-functional product team, you must collaborate effectively with the rest of the product team to ensure that the new products and features that we build are delivered on time and to high standards. You will play a significant role in defining Appt's product vision and should champion the wants and needs of our users inside the organisation.

What skills will you need?

This role will be 70% user-centred design (understanding the broader context that Appt sits within / identifying user needs and requirements/user research planning) and 30% visual design (creating consistent high fidelity wireframes that will guide front-end development).

We are looking, first and foremost, for a team-player—someone who relishes the opportunity to muck in and get involved across the organisation. You must have a proven track record designing digital products that solve their user's problems, and you must be able to think strategically about approaching a design project.

This role would be an excellent fit for someone entrepreneurial, someone who has their own opinions and isn't afraid to speak their mind. We are looking for someone comfortable with not having all the answers and knows how to go and look for them.

Experience in healthcare technology is strongly preferred. Working with the NHS can at times be a challenge – someone who understands the challenges the sector faces and knows how to navigate the system to find answers to questions will have a significant advantage in performing in this role. If that experience is in primary care (rather than secondary or social care), even better.

We have a list of must-haves:

  • People-focused: genuine care for our users and wider stakeholders
  • Ability to move fast and handle some uncertainty
  • Entrepreneurial attitude and a willingness to lead
  • A desire to contribute to the decision we make
  • Three years+ experience as a designer working on digital products
  • Experience planning and carrying out user research programmes
  • Fluency in commonplace visual design tools (we use Illustrator, Figma etc.)
  • Commitment to designing for a positive social impact

What will you get in return?

You will join a fun, positive and collaborative team and enjoy a flexible working environment (work wherever you feel most productive, with the team based in Central London) and plenty of annual leave to make sure you're well-rested (28 days + bank holidays).

How to apply

Please send a brief covering note telling us why you think you fit the role description with an up to date CV and a link to your portfolio to the hiring manager (Hector) - we look forward to hearing from you!


Salary range £40,000 — 50,000

Dependent on experience