Product Implementation Specialist


implementation project delivery London | Full-Time

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Product Implementation Specialist

London SW6 


LocumTap is a healthtech startup. We’re here to support the NHS and healthcare sector by providing software solutions that give clarity of locum shift need, availability of internal resources and a route to experienced Locums, without the need to use locum recruitment agencies. Our services already save the NHS £100,000’s and deliver a clearer line of sight around resources, ultimately delivering care quicker and more efficiently than ever before. We supercharge the hospital’s staffing capabilities and reduce the barrier of entry for clinicians to book and manage their locum shifts.

The LocumTap Founders are a team of experienced NHS professionals, who’ve been on the front line of staffing issues and set up LocumTap in an effort to solve some of the pressing operational challenges facing hospitals today.

The story so far:

Launched in 2016 and working closely with a significant number of healthcare organisations; including hospitals, NHS trusts and specialist charities, we’ve built a reputation around high level delivery and deep organisational understanding of the clients whose ambitions we support through our technology solutions. Now is a crucial time in our progression and expansion, as we continue our journey to country dominance and an amazing time for a Product Implementation Specialist to join us.

The opportunity:

Our Product Implementation Specialists are key to the collaborative success of our partnerships with the NHS and as such the role offers a significant amount of responsibility for the end user relationship and representation of LocumTap both onsite with the clients and from our office base. You will become a cornerstone of support to the end users who adopt and use our software within the workplace each and every day. Principally you will be supporting the business customers, however there will also be exposure to the locums who utilise our mobile app to find work shifts.

Typically the position will see you;

  • Deliver and support the onboarding of new users through product training

  • Review and monitor user behaviour to support the development of the product roadmap

  • Assist in the day to day user query resolution

  • Maintain an ‘always on’ support mindset and seek to go the extra mile for clients, knowing that their happiness and successful use of the web platform, allows for hospitals to react fast and save vital funding.

  • Support in marketing and promotional activities being deployed within the client environment.

About you:

You’re a startup enthusiast with a keen sense of social responsibility and you love to take personal responsibility. It’s likely that you can demonstrate a history of ‘going further’ and that your questioning and curious nature has taken you on more than one journey of discovery in the past, whether professionally or personally. As a naturally outgoing person you’re able to temper your character to meet the communication needs of differing types of individual and you aren’t afraid of the odd conflict situation, because you know that you can handle them to get the best result to satisfy all stakeholders. From a reward perspective, you get the most satisfaction in seeing a good job done well, and you are an advocate of continual improvement.

Key attributes:

We don’t like to put people into boxes and believe that everyone has something unique to offer. However, it is likely that you will be able to demonstrate the following in order to be successful;

  • Experience within a commercial environment professionally, or via internships

  • An understanding of how startups work

  • Experience of delivering customer services, ideally technically/product related

  • A strong sense of customer care

  • Strong communication ability, both written and verbal

  • Confident in face to face scenarios

  • Able to diffuse challenging situations

  • Superb organisational skills and the ability to manage multiple streams of work.

  • An interest in the healthcare system (helpful, not essential)

What’s in it for you?

Here at LocumTap we are firm believers in the value of diversity and equality and are influenced by competency, action, kindness, collaboration, speed and modern approaches. We approach creating a great work environment in the same way we approach delivering an awesome customer experience for our clients. You are the future of LocumTap and we make sure we never forget that. For your hard work and dedication we will provide;

  • Incredible support to help you become the best that you can be

  • The tools and the training to excel at your job

  • An impactful working environment

  • A role that makes a real difference

  • Start-up environment with flat hierarchical structure

  • Committed, talented and supportive team mates

  • A competative salary

We look forward to hearing from you.

Salary range £20,000 — 26,000

Dependent on experience