At ContentCal, we put our users first. In this role you’ll be working at the heart of the business, working collaboratively with all departments to shape and build our world leading content marketing platform, which powers over 35,000 companies marketing presence.
Our HQ is based in Old Street, London, where we share our space with 1 other fast growth startup and our VC investors. We have a friendly and welcoming approach to new team members joining us in the ContentCal team, and due to a period of rapid expansion, we are hiring a number of roles across the business.
Role and responsibilities
- Work in a fast-paced environment to ideate, manage, and ship improvements and features that will make a difference for our users.
- Create strategies that will help to drive the business forward.
- Be responsible for the end-to-end customer experience.
- Plan and organize research and testing.
- Remove blockers and issues with designers and engineers so that they can work to maximum efficiency.
- Combine user advocacy with business advocacy.
- Be responsible for prioritization and resourcing.
- Work with our Customer Support team to understand user needs and pain points.
- Present to stakeholders and the broader team, showing them prototypes, ideas, and strategies.
This role may suit you if
- You've got experience working at a SAAS startup in a similar position.
- You focus on outcome over output.
- Your personality and approach is encouraging and maximizes team efficiency.
- You understand and acknowledge that most ideas fail, and success is achieved through constant exploration and iterating.
- You have excellent communication skills and can craft copy to aid designs and prototypes.
- You love to keep up to date with the tech industry. Websites like Product Hunt and Techcrunch are part of your daily reading.
- As a bonus, you have previous experience in product design or engineering. We will favor applicants with design and coding abilities.
- As a bonus, you have experience with Jira.
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