Product Success Manager

Job Description

• Work with customers through the deployment and launch phases to ensure that they have what they need and know what is happening every step of the way.
• Create a clear, cohesive proposition to District customers, and balance it with room to identify exciting new product opportunities.
• Work with the tech team to feed priorities into the development cycle and help set clear development goals against a rolling 12 month roadmap.
• Have the ability to keep track of product developments as well as progress and communicate effectively what that means to your customers.
• Run frequent prioritisation sessions for customers as they progress through the on boarding and launch phases to ensure we have captured user needs.

You’ll know how to

• Report the numbers to the District customers of how their portfolio is being engaged through the platform.
• Use the numbers to up-sell new functionality and assist the customers with promoting use of the platform to their communities.
• Take a significant user need or pain-point and figure how best to solve it.
• Collaborate across our organisation and communicate changes inwardly as well as outwardly with District customers.

Apply if

• You have experience in managing accounts with many moving parts often across time zones and with a variety of key stakeholders.
• You have a technical background, or at least have sufficient knowledge to quickly understand the platform and its capability.
• You could directly manage multiple success managers with varying abilities and are passionate about developing people and supporting them to be a key part of team.
• You are user-centred, but also data driven and are able to evidence everything you and your customers do.
• You have a proven ability to quickly get up to speed in a potentially new domain to identify trends and opportunities.
• You can’t help getting stuck into projects and can’t help being involved at ground level.
• You’re passionate about building the best possible user experience in PropTech, Smart Buildings and Smart Cities.

Competitive compensation and equity options available based on experience.