At Ambie, we're growing quickly and we're aware our customers are at the core of that growth. We're looking for a Customer Success Manager to deliver value to our customers and drive mutual growth, ensuring a smooth process from onboarding to owning relationships with some our biggest key accounts.

Based in the heart of London, you’ll be helping us disrupt the antiquated multi-billion dollar background music industry, by creating an automated, B2B music streaming service which is already used by leading retail and hospitality brands including Karen Millen, Hyatt Hotels, D&D London, Ottolenghi, Crussh and Sofa Workshop.

Your challenge

The role has three core objectives:

  1. Retention | Ensuring our customers stay with us for a very long time
  2. Referral | Creating Ambie champions out of our customers
  3. Expansion | Growing our offering with existing customers with new products and upgrades

Key responsibilities

  • Ensuring customers are continuously receiving value from the service and product throughout the length of their subscription
  • Prospecting and managing upsells i.e. adding new sites and upgrades from monthly to annual contracts
  • Managing all customer renewals and retention plans
  • Building long-lasting customer relationships by delivering a best-in-class customer experience
  • Gathering and presenting feedback and insights from our customer base to drive new product features and continuously improve our offering
  • Designing and managing customer incentives and promotions including referral programs

What we need to see from you

  • Demonstrated experience in a customer-facing or account management role
  • Excellent interpersonal and communication skills
  • High emotional intelligence
  • A creative problem solver with lots of initiative
  • Very organised and efficient, with excellent time management
  • A natural relationship builder with an outgoing personality and, most importantly, a real self starter
  • Hospitality or retail experience would be a real plus

What you'll get in return

  • Competitive salary, with a great bonus + commission structure - we want to reward you for your excellent work!
  • Flexible working hours - we trust you to know yourself + do what you need to get the job done!
  • 25 days holiday - and we encourage you to use them all up!
  • Great office culture in Central London right near London Bridge