We are seeking a highly-motivated and experienced technical Quality Engineer to join our passionate and innovative team in Vienna.
- be responsible for technical QA, analyzing new features developed by our dev team before release to production
- create reports and feedback for dev on new features
- take over 2nd level cases from customer care, resolve case or coordinate communication between development and customer care
- be responsible for internal requests (Project – management, Product - management and Sales)
- actively solve problems in cooperation with the internal departments
- assist with technical questions during setup and integration of new customers (layout adaptation, etc.) which may include small programming tasks
- collect and aggregate problem and bug-reports from customer care, analyze validity, solve if possible or hand over detailed analysis to development for resolution
- further development of technical documentation and FAQs
- test, debug and give feedback to development on new features before roll-out
- knowledge of standard web development tools with relevant practice
- a highly structured and methodical work approach
- no fear of learning new technologies
- relevant job experience or a degree in computer science
- experience in working with designers, backend- and frontend-developers is a plus
- experience in working and communicating with customers is a plus but not required
- experience in the tourism industry is a plus but not required
- An active Austrian working permit (mandatory)
For this position we offer, depending on experience and qualifications a gross monthly salary of 2,400.00 EUR based on a full-time employment with readiness of over payment depending on qualification and/or experience.
To the company in accordance with the Equal Treatment Act: Applicants with disabilities are given priority with the same qualifications and suitability.
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